Best of - Live Chat
Best Live Chat Tools for Startups: LaunchTry Directory
Live chat is crucial for startups to provide immediate customer support and drive sales. LaunchTry's directory helps you find the best live chat tools, comparing features, pricing, and ease of integration. Address pain points like scalability, adoption and cost-effectiveness with our curated list.
All-in-One Live Chat Platforms
- paid
Intercom
A comprehensive customer communication platform with live chat, email marketing, and help desk features.
Best for: Startups needing a full-featured customer communication solution.
- paid
Zendesk
A popular customer service platform that includes live chat, ticketing, and knowledge base functionalities.
Best for: Startups seeking a scalable and robust customer support system.
- freemium
HubSpot Live Chat
Integrated live chat tool within HubSpot's CRM, offering seamless customer data integration.
Best for: Startups already using HubSpot's CRM and looking for integrated live chat.
- paid
Zoho SalesIQ
A live chat and website visitor tracking tool that integrates with Zoho CRM and other Zoho apps.
Best for: Startups using Zoho's ecosystem and requiring proactive chat engagement.
- freemium
Freshchat
Modern messaging platform for customer support and sales with AI-powered chatbots.
Best for: Startups needing AI-powered chatbots for automated customer interactions.
- free
Tawk.to
Completely free live chat solution with unlimited agents and features.
Best for: Startups on a tight budget needing a fully functional live chat solution.
Simple & Affordable Solutions
- freemium
Crisp
A simple and affordable live chat solution with email and chatbot integrations.
Best for: Startups needing a user-friendly and budget-friendly live chat option.
- paid
Olark
Easy-to-use live chat software with customizable chat boxes and reporting features.
Best for: Startups prioritizing ease of use and simple customization options.
- freemium
Chatra
Live chat with targeted messages, visitor information and multi-channel support.
Best for: Startups needing targeted messaging and multi-channel support capabilities.
- freemium
Smartsupp
Live chat for web and mobile with video recordings of visitor sessions.
Best for: Startups looking for video recording features to analyze user behavior.
- paid
Pure Chat
Simple live chat software with real-time visitor analytics.
Best for: Startups that need basic live chat functionality with visitor analytics.
- freemium
Userlike
Live chat software for website and messaging apps with free plan.
Best for: Startups seeking integration with messaging apps and a free plan option.
Open Source Live Chat
- open-source
Rocket.Chat
An open-source team communication platform with live chat features.
Best for: Startups seeking a self-hosted and customizable live chat solution.
- open-source
Mattermost
Open-source platform for secure team collaboration with live chat and file sharing.
Best for: Startups prioritizing data privacy and needing a self-hosted solution.
- open-source
Live Helper Chat
Open source live support chat with proactive invitations.
Best for: Startups looking for a free open source live chat with proactive invite functionality.
- open-source
Lets Chat
A self-hosted chat app for small teams.
Best for: Small startup teams looking for a simple self-hosted chat app.
- open-source
Zammad
Open-source helpdesk system with live chat support.
Best for: Startups needing both a helpdesk system and live chat support.
- freemium
RumbleTalk
Group chat platform that can be embedded on websites.
Best for: Startups needing a group chat solution embedded on their site. While not pure open-source, it offers embeddable chat rooms.
Live Chat with Advanced Analytics
- paid
LiveAgent
Help desk software with live chat, ticketing, and social media integration.
Best for: Startups requiring a help desk system with advanced analytics and multi-channel support.
- paid
Comm100
Enterprise-grade live chat solution with advanced analytics and security features.
Best for: Startups needing enterprise-level security and detailed analytics for their live chat.
- paid
Lucky Orange
Conversion optimization suite with live chat, heatmaps, and session recordings.
Best for: Startups focused on conversion optimization and needing insights into user behavior.
- freemium
Inspectlet
Session recording and analytics tool with live chat integration.
Best for: Startups looking to analyze user behavior through session recordings and live chat.
- paid
Amplitude
Product analytics platform that integrates with live chat tools.
Best for: Startups seeking in-depth product analytics and live chat insights.
- paid
Woopra
Customer journey analytics with live chat integration.
Best for: Startups wanting to understand the complete customer journey and integrate live chat data.
Niche Live Chat Solutions
- paid
HelpCrunch
All-in-one customer communication platform for SaaS businesses.
Best for: SaaS startups needing a comprehensive customer communication solution.
- paid
Acquire.io
Customer engagement platform with live chat, chatbots, and co-browsing.
Best for: Startups needing advanced customer engagement features like co-browsing.
- paid
Salesforce Live Agent
Live chat solution tightly integrated with Salesforce Sales Cloud.
Best for: Startups heavily invested in the Salesforce ecosystem.
- paid
Drift
Conversational marketing platform with live chat and chatbot features.
Best for: Startups focused on conversational marketing and lead generation through live chat.
- paid
Kustomer
CRM platform built for customer service with live chat capabilities.
Best for: Startups prioritizing customer service and needing a CRM with integrated live chat.
- paid
Gist
All-in-one marketing, sales, and support platform with live chat.
Best for: Startups seeking an all-in-one platform for marketing, sales, and support.
Quick comparison
| Tool | Pricing | Ease | Best for | Rating |
|---|---|---|---|---|
| Intercom | paid | medium | Growing startups needing a full suite of features | 4 |
| Zendesk | paid | complex | Large startups with complex support needs | 4 |
| HubSpot Live Chat | freemium | easy | Startups using HubSpot CRM | 4 |
| Crisp | freemium | easy | Startups needing a simple and affordable solution | 4 |
| Tawk.to | free | medium | Startups on a tight budget | 3 |
Questions, answered.
Explore other niches